All articles

Can I cancel or update my order after it’s been placed?Updated 3 days ago

We understand that you may change your mind after placing an order. That’s why we offer a 2-hour cancellation window.

  • Within 2 hours of purchase:
    You can cancel your order by contacting Customer Service at [email protected] within 2 hours of purchase.
  • After 2 hours of purchase:
    Orders automatically enter processing and can no longer be cancelled. If you no longer wish to receive your order, you may simply refuse delivery when it arrives. The package will be returned to us, and your refund will be issued once the return is received and inspected.

Why only 2 hours?
Our order processing begins almost immediately to ensure fast shipping. This policy allows us to serve all customers efficiently while still giving you a short timeframe to make changes.

Was this article helpful?
Yes
No