When will my order ship?Updated 6 months ago
Our orders are processed as follows:
US | Orders have a live sync with our warehouse, we aim to process it within 24-48 hours (excluding weekends and public holidays). |
SG/ APAC | Orders placed after 9 am SGT (GMT+8) will be processed by the next working day (excluding weekends and public holidays). |
EU | Orders placed after 3 pm CET (GMT+1) will be processed by the next working day (excluding weekends and public holidays). |
UK | Orders placed after 8 am CET (GMT+1) will be processed by the next working day (excluding weekends and public holidays). |
When a dispatch date has been listed for a product, the date is estimated and can vary from time to time based on unforeseen circumstances.
Should we unexpectedly have larger order volumes, the processing time may be delayed.
Please contact Customer Service for exact timeframes. Once your order has been shipped, you will receive an email with the tracking information for your parcel.